Exchange and Returns Policy

See below for procedures to exchange or return products purchased at the Gamatel Store:

Exchange for damage or divergence

Defective delivered products that are unfit for consumption or damage caused in transportation should be refused at the time of delivery.

If the packaging that packs the order is violated or the product received is not as ordered, the customer should contact Gamatel to take appropriate action.

Adverse reaction and defects during warranty period

If the purchased product is defective, customer should contact Gamatel Technical Support at support.e-commerce@gamatel.com.br.

It is important that the customer submits their contact telephone number, social security number, invoice number, date of purchase and product serial number.

The symptoms or symptoms presented during use of the product should be reported in the email form or body so that the problem can be resolved in accordance with the Product Warranty Statement and the Consumer Protection Code guidelines.

Right of repentance

The deadline for product exchange for dissatisfaction is up to 7 days from the date of receipt.

The product should be shipped in its original packaging, without evidence of use, without violation of the manufacturer's original seal, accompanied by a copy of the invoice, manual and all its accessories.

The customer will bear the cost of shipping and return of the product. For this you should contact Gamatel by telephone on the website or e-mail e-commerce@gamatel.com.br, for which you will receive the return authorization and further information about the procedure.

Attention: Products that show signs of use or have undergone any changes will not be exchanged.

Refund Procedure:

If the exchanged merchandise is not available in stock, the consumer will receive according to their choice:

• Another similar product of the same value, or;
• Full refund of the amount paid, or;
• If possible, exchange may be made for other merchandise chosen by the customer. The price difference between the products will be charged if the chosen product has a higher value, or returned by Gamatel if the product has a lower value. In these situations, the client will be notified in advance.

In case of purchases made by credit card, the card administrator is requested to refund (After the return of the product to the Gamatel). Typically, the credit is computed on the next or subsequent invoice. In such cases, the operator should be consulted.

If the payment was made through bank slip, the customer must inform his bank details (bank, branch, checking account, account holder and CPF or CNPJ) for Gamatel to make the transfer or deposit. The refund period in this case is up to 10 business days after the product is returned to Gamatel.