What are the advantages and applications of new generations of IP PBXs?

Internet Protocol (IP) technology is gaining more and more space between various business segments, and is an important option to reduce phone bill expenses, as they use the existing internet network as a means of voice transmission. On the Intelbras website, there is an interesting article on how companies can efficiently use IP telephony (phone + internet) to make higher quality and lower cost domestic and international calls, especially if IP handsets are used. In this article, Intelbras presents the characteristics of IP phone handsets, the types best suited for each area of the company, and some of the advantages they can offer.

IP Phones: Understanding How It Works

To make the understanding clearer, let's quickly recall the operation of IP phones. They are specific handsets that connect directly to the computer network receiving voice and data. They look like ordinary phones, but are already specifically made for use connected to internet networks.

The main difference between IP and conventional handsets is the way voice transmission is performed. While the traditional standard uses Public Switched Telephone Network (RPTC) and needs a telephone operator to provide the service, IP technology sends and receives data via the internet. Therefore, it is able to offer companies several advantages, regardless of their size. See the main ones:

• Cost reduction- the costs are much lower than calls made with handsets in RPTC, because what will be consumed is the data package contracted with the IP telephony operator; and for calls that do not involve a conventional telephone line there will be no charge;
• Harnessing Infrastructure- By using the same cabling structure as the internet, companies save on telephony projects and facilities;
• Call quality- IP phones operate with high definition voice, providing clearer conversations than ordinary phones;
• Mobility and ease of use- All extension settings are in the IP telephone handset itself, ie when changing positions or desk the employee can take the equipment without making adjustments to the telephone exchange.

Choose an IP phone handset for each business use case

Besides the general advantages mentioned above, it is possible to choose an IP phone handset for each use case in the company, according to the features offered by each equipment.

For example, employees may use a different version than that used by attendants, which also has a device with specific and differentiated functions from managers and directors.

Collaborators

For this audience, IP phones are recommended (TIP 120, TIP 125 and TIP 235G) simpler, with basic functions for answering calls, using handsfree or headset, identifying calls, and viewing call history. It is like a conventional device, with some more features.

Secretariat and attendants

As these professionals perform specific activities, it is advisable to choose a more robust device model (TIP 425 and TIP 435G). They also offer three forms of answering (handsfree, headset and handset), but have a larger display and support more VoIP accounts registered in a single handset. They also have programmable hotkeys, dedicated functions like Capture, Flash, Mute and Redial, and make it easy to view status, call pickup and extension access by signaling those being monitored through an additional key module. .

Board and management

In addition to offering all the functionality of 'simpler' models, IP phones intended for managers and directors should include more applications. An example is the templates (TIP 638V) that have camera and color touch screen display, which allow the user to make quality video calls, widening the forms of communication, or those who have browsers to access pages and websites.

Meet the Intelbras IP Phone ModelsCertainly one of them is what your business needs to have a complete, robust and cost-effective telephone system. If you have any questions, please leave a comment or contact with our service team.

Original Intelbras Publication:

http://blog.intelbras.com.br/que-beneficios-um-aparelho-de-telefone-ip-pode-oferecer-as-empresas/